One Hour Rooter Plumbing Drain Cleaning Sewer Repair

Horrible service, overcharged, and then the refund check bounced. Easily the worst experience l've ever had with an in-home repair company. The job was a slow floor drain in the basement, which led to replacing the pipe it led to. Ultimately, the work got done and the technicians were good. But communication with the manager I worked with, who scheduled everything, was terrible. His initial diagnosis of the problem proved to be wrong. I didn’t hear anything for days after being promised a call, and was then told I was already on the calendar for a date that I wouldn't even be home for. Calling the main office was of no help because they apparently don't know what the manager is up to. Having to pay up front - before work was even done - really left me in a bind after the wrong work was initially done. The manager's first response to me asking for an accurate price was to extend the warranty instead. We eventually agreed on a price, only for me to have to ask four times to get the refund I was promised. When I finally got the check, it bounced! To their credit, One Hour Rooter did issue another check with the bounced check charge. I’m glad I switched to communicating with this manager by text message only so I had everything in writing. Horrible experience. Dec 2021 - Feb 2022.

We had an emergency main drain backup a couple years ago and were referred to one hour rooter via another company. One hour rooter installed a main drain liner, but in the two years since, we have had the same main drain backup every fall. This year, we decided to hire a different company to fix the clog and scope the line. It turns out that one hour rooter did not install the line from end to end, leaving a small space where roots could reenter the line and block our drain. I reached out to one hour rooter and have received no response as to how they will rectify their insufficient work. I would not recommend them for anything beyond an emergency clog removal.

** Do not recommend using this company if you have options ** We found a hole caused by a nail on one of the drains , I was told by them that this pipe need be cleaned inside and replaced, it cannot just be simply wrapped outside of the leak because “it does not work that way “. I was quoted over $700 . And the crew member have to come back to fix it the next day. The next day , crew member showed up , fixed the leaking within 5 minutes by wrapping the leakage ! Even worse , I called back with this overpriced misleading invoice . I was told they would refund me $200 which I never received. Just wanna say , it was too dumb and too naive of me to get into this and even thinking they would worth my time to deal with them afterward. Of course I did not get anything from them after the money in their pocket. I would give them that they fixed my problem and responded fairly quick when I first called which I gave them 2 stars . Otherwise , the whole experience was very negative and made me feel terrible.

We called them on Saturday night for a clogged toilet. The customer service agents were kind and Becky who coordinated our service was incredible. Our Technician was Devin Durfee, and he did a phenomenal job addressing the issues. He was friendly, knowledgeable and efficient. Highly recommend this company and individual.

We just moved into our house in Minneapolis this past November and have quickly realized the previous owner was not someone that believed in home maintenance. So, when we went in the basement and realized water was backing up (not surprising) we made the call. As other reviewers have said they were clean and respectful to our home, but that's where the positive stops. He looked in our line and it was filled with water and clearly blocked we could see tree roots and were told over and over how bad it was.Shame on us for not getting a second opinion. I was a bit weary because the price started at 1500 for the hydro jetting 600 for the pipe under our sink that we needed fixed 150 for the camera, and then by the time we agreed to doing it went down to a ton, but man were we happy for the reduction. So a bit later people came in and did what was paid for. My husband spoke with the original gentlemen and he asked if we wanted him to come back and look at the line now that it had been cleaned out....um , YES. He came back and looked at it and basically told us that we needed the whole 80 feet of our main line repaired by an apoxy liner.Let me not bore you with details here's the cliff note version of all things that were untruthful and these were realized after we got a second opinion. We were told our line would back up again in a week. Fact: Our line is now clean by the hydro jetting that was done and roots are no longer there to create the problem. That the roots would grow back so quickly by feces and we would be back to square one. Fact: We were told in a second opinion that they are not even likely to grow back within 6 years.. That their liner was a lifetime warranty.Fact: It says that no where on the website or on our paperwork. If all of this wasn't bad enough I was clearly extremely upset thinking my house was going to flood if i didn't get this 6300 service done IMMEDIATELY.. we didn't have the money and were trying to figure out if we could get a line of credit or loan to cover the costs. I was crying and was told on multiple occasions to not cry. I think he realized I was clearly going to be getting a second opinion he then proceeded to tell me if i got a second opinion to not show them his quote and that if anyone wanted to put another cable down our line we were running the risk of disturbing it enough that it could bust. Also, that if anyone told us we didn't need it replaced they were putting us at risk. Well, why would someone else tell me we didn't need it done? that wouldn't make them any money, the only way they would say that is if it was true. our second opinion did say at some point we will need 10 feet not 80 replaced but we had plenty of time. What a joke. Get a second opinion!!!!!! Update: Almost 9 yrs later and still didn't need anything done that the man scared us into thinking we'd need

I was connected to One Hour Rooter by MSP Plumbing Heating Air and Sean M. and Chris C. were great! They were both professional, personable and got the job done quickly. Sean M. presented me with the options and pros/cons of each and came back the next day to show me video of the cleared pipe which had had tree roots. Chris C. was great to explain the procedure and how in older homes (which I have) how the sewer pipes were constructed and what happens over time. Would recommend and utilize their services again - thanks!

Sean was amazing! I almost feel bad for having him to my place for a very easy fix but he was understanding and we both had a good laugh about it. He was very professional and honest, which is fresh these days, when dealing with any sort of plumbing/drain/electrician and what not. I hope to work with Sean again in the future!

Thank you, Great Job 👍. Sean first came to assess my home's plumbing problem with the clogged kitchen sink. Sean came thankfully just today after I called for this help. And I believe chose the best solution offered as outlined by Sean. Ryan, the Lead technician came quite quickly and began working after we spoke, and I found him to be personable and a very good communicator. Technician Chris arrived soon after and together they diligently worked on the project, which was to flush out the clogged kitchen sink pipes (from years of buildup) and also to flush out the mainline of my homes plumbing, and also the drain pipe connected to that part of the plumbing system in the basement with their dedicated equipment. Everything now works smoothly, especially in the kitchen sink and attached dishwasher so I used it all again this evening. I am so glad the plumbing system in the home is now working efficiently, and I also now have the year warranty regarding the work that this very helpful and efficient company completed today for me to solve this Big problem. Thank you to All !!!